Frequently Asked Questions (FAQ)

To maintain freshness, store your coffee beans in an airtight container in a cool, dark place. Avoid exposure to light, moisture, and strong odors, which can impact the flavour of the beans. Ideally leave grinding the beans until just before brewing your coffee for the freshest taste.

Due to the fact that all our coffee is roasted (and potentially ground) to each customer’s specification, we can not accept or process refunds. However if you are unsatisfied with your coffee’s quality, please get in touch and we can try to resolve the matter for you.

Yes your subscription can be changed or canceled at any time. Of course, if your next batch has already been roasted then we can’t change that but we can change it going forward.

Yes of course - what a lovely gift! We suggest creating the account and payment in your name but having the gift receiver’s address noted for delivery.

Yes you can pause and resume at any time.

We are hoping to very soon. It is something we have already started working on. Initially it will be a code, or downloadable eCard, but eventually we’d like to offer a physical card that can be posted directly to the recipient if desired.

Once you have placed an order, it takes 24 hours to roast to your specification and then its dispatched for a 2-3 day delivery.

Please let us know at your earlier convenience if a parcel is lost and we can contact our courier to find out where it is. If it is not recoverable from the courier company then we will send out a new batch free of charge.

We use Royal Mail 2nd class as standard. However, all orders over 2kg will be delivered via DPD.

Sadly we only offer UK Delivery at present.

Yes, all UK shipping is included for free.

You can reach our team through our Contact Us page or by emailing sales@coffee-collective.co.uk. We'll respond to your enquiries as quickly as possible.